FAQ

Not necessarily. You can take up to 5 children under 18 regardless of whether they are friends or family.

Of course: your friends or family will be delighted with this gift! The Museums-PASS-Musées has no automatic expiry date. The lucky recipient can fill out the Museums-PASS-Musées just before using it for the first time. On their first visit of a member site, the subscritpion will be activated for a year.

The prices in Euros are only valid in the museums and sales points in the Eurozone (Germany and France). It is up to the museums or selling points to decide whether they accept or refuse foreign currency, whereby the in-house exchange rate will be applied. The prices will in any case be set on the standard fee in the currency of a particular country (€ for Germany and France, CHF for Switzerland). 

On buying the new Museums-PASS-Musées, you receive a registration form that you can fill out and send to us by post. You can also register online by clicking the following link.

A registration enables us in case of theft or loss to call up your personal data and to guarantee the free replacement of your Museums-PASS-Musées. Moreover, before the expiry of your current subscription you will receive an automatic reminder to renew it in time and you will thus be able to benefit from a free thirteenth month.

You can also register for the exclusive events offered by the association throughout the year.

Your Museums-PASS-Musées can be activated without having your personal data saved in our data bank. In case of loss or theft, however, it cannot be replaced, nor are you able to take part in any of the exclusive events that are offered.

You can renew it directly in our member sites (with a few exceptions) and selling points. You also have the possibility of renewing your Museums-PASS-Musées directly via our online shop (only for the new generation Museums-PASS-Musées).

You should renew your annual before your current subscription expires. This can be done in one of our member sites or selling points.
You can also renew it directly on our online shop (under the condition that you have a user account and a new generation Museums-PASS-Musées without a validity date indicated on the card).

On the current Museums-PASS-Musées the expiry date is not visible so that it can be renewed indefinitely without changing the card or the user account. If your Museums-PASS-Musées is registered, we will remind you automatically before the expiry of your subscription. For environmental reasons we would prefer email corrsepondence.

You can also find the expiry date by logging into your user account, scanning the QR-code with your smartphone or by asking at the reception of one of our member sites, at our offices in Basel, or via this link.

In case of theft or loss we guarantee the free replacement of the Museums-PASS-Musées if your personal data are stored in our data bank: i.e. if you registered your Museums-PASS-Musées via the user account or if you filled and sent out the registration form when purchasing your passeport.

It is therefore important registering your Museums-PASS-Musées when buying it! 

Please contact us by email or telephone and let us know the numbers of your old and new Museums-PASS-Musées.

The Museums-PASS-Musées grants access to all temporary and permanent exhibitions by our member sites. 

Please note: special events (such as museum nights, opening events, private viewings etc.) and guided tours, audio guides etc. may NOT be included. Please refer to the museum directly. You find their contact information on our website. 

You can either register when setting up your user account by putting in your email address or by clicking onto the following link.

Simply click on the information page of an event in particular and croll down until you find the registration link. On this page you will also find the starting date and time for the registration. Only persons with a user account can register for exclusive events. Since our events are very popular, we recommend that you register as soon as possible.

Old Museums-PASS-Musées (issued before 2014)

1. Old design (green, gold or red/yellow)
2. The number imprinted consists of only 6 digits
3. no QR-Code

New Museums-PASS-Musées (issued from 2014)

1. New designs, yellow with pixels, yellow with family
2. "ePass" written on the front side (pixel design only)
3. 8 digit pass number
4. QR-Code

These PASSes must now be exchanged at the central office.
Please send your old Pass (valid or never used) and your postal address to the address below:

Museums-PASS-Musées
Birsigstrasse 2
4054 Basel - Switzerland

This procedure is free of charge and a new Pass, with the same validity, will be sent to you by post.

Please note that old PASSes will no longer be accepted at member sites from 01.01.2024 and you will not be granted free entry. 

This reminder does only apply to yearly Museums-PASS-Musées.